- A graphical builder lets customers easily
define their business processes.
- Parallel routing allows for concurrent
assignment of tasks and completion of automated tasks.
- Decision points route content and tasks
automatically based on a number of different conditions.
- External Business Process steps provide
easy integration with other systems.
- Each step is defined with an allowed
duration, indicating when the step must be completed. A priority
setting helps users identify what should be completed first.
- Overload limits on each step helps
measure when a person or step is overloaded and needs assistance or
attention.
- Exception notification alerts managers
when tasks are overdue or when a step is overloaded.
- End users are notified via e-mail when
work is awaiting them.
- The end user interface displays each
users’ inbox(es) and indicates how much work is waiting for
them.
- Each item in their inbox displays due
date, priority, notes and other information from previous steps and
other information.
- After performing the required task, users
then choose an action from a predefined list of actions, that can vary
by step. Actions can be approve, reject, move to next step, pause, etc.
These actions are completely definable and extensible.
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